Job: AT&T Customer Assistant - Detroit, MI

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Jobing Description

LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?
 
A job with AT&T as a Customer Assistant can provide you with exactly that! 
 
Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!
 
Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.
 
What you'll do as an AT&T Customer Assistant:

• Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up
• Assist customers with email, browser, and modem troubleshooting
• Interact with other departments to resolve customer issues or provide additional services

Skills / Requirements

• Data entry and problem solving skills


• Basic computer skills


• Satisfactory results from a background/employment history investigation and drug screening


• The ability to work days, evenings or night tours; overtime, weekends, holidays
  
  
  and split shifts as required
  
  


• Qualify on pre-employment screening:

        Internet Services Mini Course  (IS-MC)

        Customer Service Assessment  (CSA)

        Call Center Audition (CC Audition)

        Test study guides can be found at www.att.jobs/tips .