Job: Bilingual Customer Service Respresentative

Jobing Description

Bilingual Customer Service Representative

Guardsman, a division of the Valspar Corporation, is seeking a Customer Service Representative who is bilingual in English and French for its Grand Rapids, MI office.

Company:

Guardsman has been a leader in the furniture care industry since 1915, delivering quality products and services for the protection, care, and repair of wood, fabric, and leather furnishings and bedding products. Backed by the strength of the Valspar Corporation, the world's largest supplier of wood finishes to the furniture and cabinet industry, Guardsman products include polishes and cleaners for fine wood, leather, and fabric furniture, as well as a complete line of furniture maintenance products for touch-up, repair and spot cleaning.

Guardsman is also the leading provider of Furniture Protection Plans in the countries where it does business, with more than 11 million protection plans in force throughout the world. We visit thousands of homes every year to successfully repair furniture.

Position Overview:

The primary responsibility of our customer service representatives is to provide world class service to our internal and external customers and business partners.

The key responsibilities of the position include, but are not limited to, the following items:

* Answer and place calls to our customers, retailer partners, and technicians, and documenting all necessary information pertaining to those calls.
* Accurately entering service request form information into our database
* Processing customer requests in a timely and efficient manner while meeting or exceeding quality metrics and customer expectations
* Applying departmental policies and procedures to resolve complex situations
* Educate customers on service agreements and products
* Interpret and follow up on technician reports
* Process work order requests and reports
* Provide support and service to our French speaking customers and business partners as needed
* Perform other duties as assigned

The successful candidate will possess the following skills and qualifications:

* High School Diploma, post secondary education is preferred
* 1-2 years of customer service in a call center environment
* Excellent communication and customer service skills
* Computer knowledge including experience using the internet, word, excel, and outlook
* Ability to analyze and problem solve
* Strong organizational skills
* Ability to speak, read, and write French at a business level is required.

Guardsman offers a very competitive base salary, potential performance bonus pay, and a comprehensive benefits package.

Qualified candidates should apply on Valspar s Career Website at www.valsparglobal.com/careers