Job: Client Service Representative - Lakeshore Banking Center (St. Joseph, MI) 6968

Jobing Description

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Strong. Stable. Local. Personal.

Part-Time Client Service Representative

Requisition #6968

Lakeshore Banking Center

St. Joseph, MI

About Us

1st Source Bank is the largest locally controlled financial institution headquartered in the northern Indiana-southwestern Michigan area. 1st Source has $4.53 billion in assets and operates more than 75 banking centers in 17 counties, 22 1st Source Bank Specialty Finance Group locations nationwide, seven Trust and Wealth Management locations and seven 1st Source Insurance offices.

We deliver a comprehensive range of banking services along with highly personalized attention to our clients, both individuals and businesses. Our mission is to help our clients achieve security, build wealth and realize their dreams.

Come and work for an organization that is recognized by Forbes and Audit Integrity as one of the top 100 most trustworthy companies among 12,000 traded on U.S. Exchanges, and as one of the top "Best Places to Work in Indiana" for our strong workplace environment that values its employees and our positive work culture that includes respect, communication, opportunity and being part of a team.

We strive to hire the best talent, and believe the diversity of our colleagues' perspectives, ideas, and cultures leads to better products and services. Our Learning and Development initiatives and our Corporate Training Program support this belief and provide opportunities for employees to develop, and enhance their competency, confidence, and achievements.

Position Summary:
Provides clients with friendly service and meets financial needs by completing transactions and uncovering other opportunities to promote additional services.

Essential Requirements:

* Handles daily transactions and processes banking center transactions, following policies and procedures.
* Greets clients and promotes bank products and services.
* Answers inquiries and refers clients to appropriate specialist.
* Utilizes problem resolution process for appropriate levels of service.
* Processes cash machine and vault balancing activities.
* Participates in retail sales programs to help meet personal and banking center goals.
* Participates in community projects and appropriate educational programs related to the Client Services Representative position.
* Responsible for the completion of all compliance training related to the position.
* Must understand all applicable laws and regulations that apply to the position and comply with the requirements.
* Demonstrates effective interpersonal skills and abilities with clients and staff members.
* Completes required 1st Source University and other educational programs.
* Performs all other duties as assigned.

Experience/Skills:

* One (1) to two (2) years of customer service experience preferred.
* High School Diploma/GED required.
* Customer service oriented.
* High degree of attention to detail.
* Good written and verbal communication skills.
* Cash-handling experience.
* Ability to cross-sell bank products and services
* Highly motivated.
* Sales oriented.
* Ability to work in a team atmosphere.
* Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
* Ability to handle multiple tasks in a fast-paced environment.
* This position may serve one or more locations.
* Ability to travel to all locations as needed for meetings, projects, training, seminars, etc.

Hours of Operation

Lobby

Drive-Thru

Sunday

Closed

Closed

Monday

9:00 - 5:00

9:00 - 5:00

Tuesday

9:00 - 5:00

9:00 - 5:00

Wednesday

9:00 - 5:00

9:00 - 5:00

Thursday

9:00 - 5:00

9:00 - 5:00

Friday

9:00 - 5:00

9:00 - 5:30

Saturday

9:00 - Noon

9:00 - Noon

Company:

www.1stsource.com

Location:

Lakeshore Banking Center (St. Joseph,MI)

Status:

PT Non-Exempt/Hourly (30 base hours)

Job Grade:

227-233

Relevant Years of Experience

1-2 years

Requisition Number:

6968