Job: Contact Center Representative II

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Jobing Description

Contact Center Representative II

Office Location: Southgate



Since 1977, PSCU Financial Services has been a leading provider of traditional and online financial services to credit unions. Today, we represent more than 600 credit unions making, us the nation's largest Credit Union Services Organization (CUSO). We offer industry-leading credit, debit/ATM and prepaid card servicing to more than 14 million cardholders and innovative bill payment solutions to over a million online bill payment subscribers. We also provide a range of ecommerce solutions options to include electronic home and mobile banking. All of these services are backed by outstanding support from our fully redundant 24/7 Contact Centers.We operate four Contact Centers covering three major U.S. regions: St. Petersburg, Florida, Phoenix, Arizona and the Midwest with two centers in Detroit, Michigan.

People are the strength and source of the competitive advantage PSCU Financial Services enjoys in the marketplace. Those joining PSCU Financial Services will find a team of professionals dedicated to creating the best Customer Service to the Credit Union Industry. We have opportunities to join our growing organization in the role of both Call Center Representatives, as well as, fluent Bilingual Spanish Call Center Representatives.

BASIC FUNCTIONS:

The basic function of this position is to handle product inquires, while maintaining company standards and ensuring customer satisfaction.



RESPONSIBILITIES:

· Process and respond to cardholder inquiries utilizing multiple systems to provide information on accounts while controlling and managing the calls.

· Answer every call with professionalism and accuracy.

· Report to work and follow assigned breaks and lunches as scheduled.

· Perform all other miscellaneous duties as assigned.

Skills / Requirements

EDUCATION:

· High School Diploma with focus on college-level business classes required.

· Degree in Finance preferred.

EXPERIENCE/ SKILLS:

· Minimum 6 months customer service experience required; 6 months call center or 2 years general customer service experience preferred.

· PC/Windows-based software experience required with basic knowledge of Word and Excel applications.

These positions will be located out of our Southgate, Michigan operations. We start our MSRs at $11.06 hourly with a premium pay for bilingual Spanish speaking representatives of an additional dollar for each hour that they work. We offer a full benefit package including 401K. For consideration, please apply on-line at: www.pscufs.com. If you have problems applying directly to the position, please contact Dominique Perry at: DoPerry@pscufs.com.