Job: DECISION SUPPORT ANALYST

Jobing Description

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Job Description - DECISION SUPPORT ANALYST (27861)

Job Description

DECISION SUPPORT ANALYST - 27861

Description

Provides data, analysis and recommendations to support multiple technical operations and assure client satisfaction. Responsible for moderate to some complex research, trouble shooting, application administration, application user training and code changes. Strives to promote quality assurance for the processes they own and are teaching to others. Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data.

Duties and Responsibilities:

*Provides ownership to the research process of multiple technical operations / services.

*Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction.

*Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.

*Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.

*Provides assistance to requested ad hoc projects.

*Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.

*Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.

*Responsible for application administration (extraction).

*Identifies, recommends and documents code changes or makes appropriate code changes.

*Constructs and/or enhances data documentation as needed.

Qualifications

Required Skills:

*Background in SQL, UNIX and relational databases Manages multiple projects concurrently

*Meets multiple deadlines in a high stress environment

*Proficient in Microsoft Office applications

*Experience in database marketing or direct marketing

*Skill and understanding in focusing on the clients needs, establishing credibility and building relationships

*Solid analytical, problem solving, and decision-making skills

*Ability to demonstrate interpersonal and team building skills and to manage conflict

*Ability to work an on-call rotation and/or an extended workday hours as required to complete deliveries

*Ability to multi-task

*Unica Campaign, Unica Detect, Microsoft Cubes, Cognos tool experience.

About Acxiom

Acxiom is a recognized leader in marketing services and technology that enable marketers to successfully manage audiences, personalize consumer experiences and create profitable customer relationships. Our superior industry-focused, consultative approach combines consumer data and analytics, databases, data integration and consulting solutions for personalized, multichannel marketing strategies. Acxiom leverages over 40 years of experience in data management to deliver high-performance, highly secure, reliable information management services. Founded in 1969, Acxiom is headquartered in Little Rock, Arkansas, USA, and serves clients around the world from locations in the United States, Europe, Asia-Pacific and South America. For more information about Acxiom, visit Acxiom.com.

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Job
: IT

Primary Location
: United States-Michigan-Detroit

Schedule
: Full-time

Job Posting
: Oct 4, 2011