Job: Sales Supervisor - Gerber Life Insurance Company

Jobing Description

Sales Supervisor - Gerber Life Insurance Company

Job Number: nest-00022913
Nestle Nutrition
Sales/Sales Services
Fremont MI

Gerber Life Insurance Company has provided superior quality life insurance since 1967, especially for middle-income young families. Today, Gerber life is licensed to provide life insurance throughout the United States, Canada and Puerto Rico. Gerber Life has insurance products available for people at every stage of life.

Gerber Life Insurance Company an affiliate of the Gerber Products Company, "the baby food people," share a common goal: to help parents raise happy, health children. Gerber Products Company and Gerber Life are companies of the Nestle organization.

JOB DESCRIPTION:

Supervision of employees in an Inbound/Outbound Sales Contact Center. Responsible for effective sales team management that includes but is not limited to motivating, mentoring, team building, developing, supporting, and coaching staff, in an effort to grow the business by driving key performance indicators.

PRIMARY RESPONSIBILITIES:

*Responsible for hiring, training, coaching, developing and motivating competent staff. Foster a wellness culture creating an environment of continuous process improvement. Drive and implement changes.
*Strong competency required for mentoring agents to continually improve personal and team performance; strong sales acumen.
*Responsible for team's performance, production, quality and adherence to policies and procedures, including developing reasonable expectancies and goal setting.
*Act as intermediary between consumers and company, handling escalated calls and other sensitive situations.
*Familiarity with and ability to use specialized software/equipment such as I3, skill-based routing, workforce management, call monitoring, etc.
*Provide management with timely, relevant and accurate reporting of activities and production statistics.
*Communications and contacts are frequently across departmental lines, interactive with all levels of associates/management, outside vendors, including Legal, Compliance and Actuarial personnel. Contacts involve planning and preparation of communications requiring skills such as tact, persuasion and/or negotiation to accomplish identified objective.

EDUCATION REQUIREMENT:

*Associates Degree or equivalent experience
*LOMA designations or equivalent considered a plus

EXPERIENCE / SKILLS:

*3+ years supervisory experience
*3-5 years successful experience managing, gaining commitment, energizing, motivating and coaching others to build a successful team (Financial Services or Contact Center experience considered a plus)
*Proven change agent
*Proven track record for delivering results
*Must be self-directed and highly motivated with the flexibility necessary to operate in a fast growing and fast paced environment

COMPANY BENEFITS INCLUDE:

*Medical
*Dental
*Vision
*Life Insurance
*Paid Time Off
*Holiday Pay
*401(k) Match
*Pension Plan
*Bonus Program with 10% eligibility