Job: Shared Services Call Center Representative

Jobing Description

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Shared Services Call Center Representative

Category : Human Resources

Location : Novi MI US 48375

Job Type : Full Time

Job Description :

* Do you like the challenge of working in a fast paced call center environment?
* Do you have Human Resource experience in Payroll Benefits and HRIS?
The Shared Services Call Center Representative is responsible for providing customer service and assistance to in our internal business units and employees. This position will require extensive teamwork working in a shared HRIS/Benefit/Payroll department. Duties will include answering incoming first level phone and email inquiries from the field and support central employees. Responsible for gathering data in PeopleSoft and researching Benefits/Payroll/HRIS matters through multiple research sources to provide resolution.

Responsibilities:
* Responds to incoming first level HRIS, Payroll and Benefits phone and email inquiries.
* Escalate second level issues to the appropriate representatives.
* Track employee inquiries/issues using a web based helpdesk software system.
* Analyzes and resolves employee concerns using established procedures.

Job Requirements :

* High School Diploma, Associates degree preferred.
* Must have at least 1 year experience in a Business/Human Resources environment.
* Experience working in a call center environment highly preferred.
* Proven experience providing excellent customer service and in a confidential manner.
* Ability to provide support to the HRIS, Payroll and Benefit Representatives.
* Strong written and oral communication skills with abilty to handle conflict and employee complaints.
* Must have ability to work in a fast paced environment with multiple interruptions and changing priorities.
* Knowledge of PeopleSoft.
* Ability to use a web based helpdesk issue tracking software system.
* Strong analytical, research and problem solving skills.
* Must be highly motivated, with a positive "Can-do" attitude.

Education : High School or equivalent

Career Level : Experienced (Non-Manager)

% of Travel Required : None

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WHAT WE OFFER

There are many benefit options available to full and part-time employees. We provide a fun, challenging work environment that fosters teamwork, inspires professional excellence and encourages contributions by all team members including:

* Competitive compensation
* Comprehensive medical, dental and vision benefit plans available to eligible full-time employees
* Medical plans available to
eligible part-time employees
* 401k
* Tuition reimbursement
* Vacation, holiday and sick time available to eligible full-time employees
* Generous child care discount

And because we have locations throughout the United States, there are countless transfer and advancement opportunities.

www.learningcaregroup.com