Job: SR MGR DELIVERY

Jobing Description

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Job Description - SR MGR DELIVERY (27486)

Job Description

SR MGR DELIVERY - 27486

Description

Provides day to day leadership to delivery associates. Manages the delivery of all Acxiom services, products and solutions. Oversees Contract and Statement of Work adherence to Acxiom's implementation, project management and delivery standards. Supervises the development, management and execution of delivery processes across multiple geographies.

*Owns delivery strategy, schedule and estimation of delivery work, ensuring the appropriate resources are in place.

*Responsible for communication and execution of defined delivery strategy, initiatives and business plans for designated areas of the business.

*Manages the delivery of all Acxiom services, products and solutions.

*Oversees Contract and Statement of Work adherence to Acxiom's implementation, project management and delivery standards.

*Assists senior management in aligning delivery needs/goals with the needs/goals of the Enterprise.

*Collaborates with senior leadership regarding cost management, quality and productivity improvements. Leverages best practices.

*Builds shared sense of delivery goals and objectives.

*Establishes and implements departmental policies, goals, objectives, and procedures, conferring with senior management as necessary.

*Provides thought leadership through consultative approaches, efficiency and process management disciplines as determined by client culture and operational standards.

*Identifies gaps in delivery processes and develops plans to address the gaps.

*Drives change management efforts needed as a result of new or changed processes.

*Exercises judgment within defined procedures and policies to determine appropriate action.

*Pursues, oversees and resolves delivery issues before team or client is materially affected.

*Keeps informed of latest industry news, trends, products, services, competitors and relevant existing and emerging technologies that may impact present and future account performance.

Qualifications

Required Skills:

*Experience with campaign management functions, client engagements, and leading associates.

*College degree required.

*Measurements to include associate satisfaction, client satisfaction, and profit.

*Leadership skills to include performance management and career development.

Nice to Have Skills:

*Unica Campaign

*Unica Detect

*Toad

*SQL

*Cognos

*Relational Databases

*Prior responsibility for delivery functions

About Acxiom:

Acxiom is a recognized leader in marketing services and technology that enable marketers to successfully manage audiences, personalize consumer experiences and create profitable customer relationships. Our superior industry-focused, consultative approach combines consumer data and analytics, databases, data integration and consulting solutions for personalized, multichannel marketing strategies. Acxiom leverages over 40 years of experience in data management to deliver high-performance, highly secure, reliable information management services. Founded in 1969, Acxiom is headquartered in Little Rock, Arkansas, USA, and serves clients around the world from locations in the United States, Europe, Asia-Pacific and South America. For more information about Acxiom, visit Acxiom.com.

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Job
: Delivery

Primary Location
: United States-Michigan-Detroit

Schedule
: Full-time

Job Posting
: Aug 8, 2011